Narvar
Fall co-op 2022
Narvar is a post-purchase platform for e-commerce that aims to help retailers retain long-term customers at all steps of the post-purchase journey. They aim to enable seamless post-purchase experiences for their customers.
During my time there, I utilized customer & market research, user feedback, and competitive analysis to identify new product opportunities and refine company-wide design system libraries.
Stress Testing
retailers return & exchange pages
Took headless work and stress tested it in other styles. This was for retailers to get an understanding of what their company’s components would look like in Narvar’s return & exchange pages.
Levi’s return & exchange page
The Container Store return & exchange page
Skims return & exchange page
Component Libraries
Created componet libraries in Figma for many different retail brands. The materials in these libraries would be used across Figma whenever a retailer needed a mockup to be put together.
Nike Library
Urban Outfitters Library
Wolf & Shepherd Library
The Container Store Library
Skims Library
Levi’s Library
Competitive Analysis
Goal
Document the latest flows from our competitors to have updated end-to-end references.
Identify themes like what competitors may be doing differently on a similar feature, or what features they offer that we don’t.
Methods
Use test orders to document both desktop and mobile recordings and screenshots of mobile and desktop flows
Look at competitor documentation sites to determine any other feature capabilities outside of test retailers
